Payment

Payments can made through Paypal using most major Debit and Credit cards. Payment will be debited from your account once your order is despatched. Our customers are also able to order and pay by credit card/debit card by calling us direct on +44 (0) 1296 733997

Our Returns Policy

At Rhubarb & Roses we want you to be delighted with your purchase so you can return any item within 14 days of your receipt of goods, providing the items are unused and in the original packaging, for a full refund or exchange. Once received, any refunds will be made to the card used when you made your purchase or via a refund to your paypal account. Please note this may take a few days to show on your bank/card statement.

Please note we are not able to refund any postage charges but will ensure that any exchange items are sent free of postage.

Returns should be sent to the following address:

The Returns Dept
Rhubarb & Roses
The Courtyard, Claydon House, Middle Claydon.  Bucks MK18 2EY

Data Privacy 

Customer information held by Rhubarb & Roses is kept strictly private and confidential. We will not pass details onto third parties or mailing lists. We do not hold any payment details made by our customers and comply with the Data Protection Act.

General

This website is operated by “Rhubarb & Roses“ and any references to “we”, “us” and “our” shall be deemed to be references to “Rhubarb & Roses”. Any references to “you”, “your” shall be deemed to be references to the customer placing the order.

Once you have placed an order with Rhubarb & Roses we will send you confirmation that the order has been received however this is not confirmation that your offer to purchase the goods has been accepted. Any contract for the sale of our products will exist once the order has been accepted, processed and sent to the customer. Prices and availability of products are subject to change without notice. Any delivery charges appropriate to your order will be added prior to despatch as per our delivery policy. Delivery Information and Gift Vouchers are detailed on the website for your information and form part of the terms and conditions.

Prices quoted on this website are quoted in pounds sterling (£) and are inclusive of UK VAT at the current rate.

Please note that whilst we take care to ensure descriptions and specifications are correct they are intended only to give a general description of the product. This also applies to colours reproduction which may vary depending on the computer system/ browser software used.

Our terms & conditions and use of our website are governed by English Law and any disputes will be heard in the courts of England and Wales. This does not affect your statutory rights.

Our company details are as follows:

Rhubarb & Roses
The Courtyard Claydon House
Middle Claydon
Bucks MK18 2EY
Company Registration Number 3750816
VAT Number 755343523

Delivery Policy

Free Standard Delivery

On orders over £50 delivered in 5 working days (normally £5.95) subject to terms and conditions
Applies to UK mainland only*
Delivered Monday to Friday (excluding bank holidays and Saturdays)
Gift Wrapping Service is available with this service

Special 3 Day Delivery

Available for orders placed by 4.30pm (Applies to UK mainland only*)
Delivered Monday to Friday (excluding bank holidays and Saturdays)
Gift Wrapping Service is available
Delivery Fee £9.95

Next Day Delivery

Guaranteed to be delivered next day if ordered by 12 noon (Applies to UK mainland only*)
Delivered Monday to Friday (excluding bank holidays and Saturdays)
Gift Wrapping Service is available
Delivery Fee £12.95
* Excludes Scottish Highlands and islands/Northern Ireland/Isle of Man and Isles of Scilly

International Delivery

Rhubarb & Roses is able to deliver internationally – postage is recharged at cost in £ sterling. Please contact us at design@rhubarbandroses.com for costs and allow approximately 14 days for delivery. The customer is responsible for payment of any local import duties in the receiving location.

Gift Voucher Conditions

Rhubarb & Roses Gift Vouchers can be exchanged for products at our store in the UK, online at www.rhubarbandroses.com or by calling us on +44 (0)1296 733997. Gift Vouchers cannot be exchanged or refunded for cash and must be used towards the purchase of our products or services. Rhubarb & Roses are under no liability to replace or refund gift vouchers if they are lost, stolen, damaged or destroyed. Gift Vouchers are only valid with a unique number on the card.